Troxcard Replacement Policy

At Troxcard, we are committed to delivering high-quality NFC cards. To ensure your satisfaction, we provide a replacement policy under the following terms and conditions:

Eligible for Free Replacement (within 1 year of purchase):

• Print-related issues such as peeling, fading, or other print defects.
• NFC-related issues where the card does not function as intended.

Replacement Validity:

• The replacement policy is valid for 1 year from the date of purchase (payment date).
• After 1 year, customers can still get a replacement by paying ₹499 only (instead of the full price ₹999).

Process for Replacement:

1. Customers must send the old card back to us for verification.
2. Once we receive the card, our team will inspect the issue.
3. If the issue meets the conditions outlined in this policy, a replacement card will be issued (free if within 1 year, or ₹499 if after 1 year).

Not Eligible for Replacement:

Damages caused intentionally or due to misuse, including but not limited to:

• Scratches caused by keys or sharp objects
• Breaking, bending, or physical damage
• Any other customer-induced damage

Additional Information:

• Before sending a card for replacement, please ensure the issue qualifies under our policy.
• If the card does not meet the replacement conditions, we are not responsible for issuing a new card.

Support:

For any replacement requests or queries, please contact us at:

📧 support@troxcard.in
🌐 www.troxcard.in